If your care home recently failed a CQC inspection or received a disappointing rating, you need to make changes that stick in the medium and long term.
Let’s revisit the five CQC questions we mentioned earlier. Answering each question with an open mind and making amendments where necessary can help you improve your CQC rating.
Is your care home a safe place to be? Here’s the CQC’s definition for Safe:
“The service is provided in a way that ensures the safety and welfare of people who use the service. This includes protecting them from abuse and avoiding the transmission of infection.”
So, what does this mean for care homes?
In short, as an organisation, the CQC expects you to perform adequate risk assessments, to have policies and procedures in place to prevent and respond to incidents of abuse and infection control, and to have a clear strategy to ensure the safety of your residents.
Let’s break this down into five key parts:
The CQC Safe KLOE is divided into five sections. We will dive into each section and highlight how to achieve a ‘Good’ or ‘Outstanding’ rating in each.
As an organisation, you must demonstrate that you have implemented policies and procedures to prevent and respond to incidents of abuse, and that you are taking appropriate measures to prevent the transmission of infection. This includes regular training and education for staff, as well as regular monitoring and audits to ensure compliance.